Terms and conditions

1. Basic provisions

These general business conditions regulate the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, which is the company BISSARI, Tax number: registered in the Commercial Register kept by the District Court Bratislava I, Section Sro, file no. (hereinafter referred to as the “seller”) and the buyer, the object of which is the purchase and sale of goods on the seller’s e-commerce website.

 

Contact details of the seller:

Postal address: BISSARI,  Bažantia ul 2533/4, 900 42 Miloslavov

Account number for non-cash payments:

Phone:

Email: info@bissari.com

 

Supervisory authority:

Slovak Trade Inspection (SOI)

SOI Inspectorate for the Bratislava Region

Prievozská 32, P. O. BOX no. 5, 820 07 Bratislava 27

tel. No .: 02/58 27 21 04

fax no .: 02/58 27 21 70

 

The buyer is the consumer or the entrepreneur.

 

A consumer is a person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.

 

Entrepreneurs are understood as:
a) a person registered in the Commercial Register,
b) a person who conducts business on the basis of a trade license,
c) a person who conducts business on the basis of a license other than a trade license in accordance with special regulations,
d) a person who carries out agricultural production and is registered in accordance with a special regulation.
e) For the purposes of the GTC, an entrepreneur also means a person who acts in accordance with the previous sentence within the scope of his business activity. If the Buyer states his identification number (IČO) in the order, then he acknowledges that the rules stated in the GTC for entrepreneurs apply to him.

 

The seller is a person who, in concluding and performing a consumer contract, acts within the scope of his business or profession, or a person acting in his name or on his behalf.

 

All products are marked with a valid selling price and published on the bissari.com website

 

Legal relations between the seller and the consumer not explicitly regulated by these GTC are governed by the relevant provisions of Act no. 40/1964 Coll., Civil Code, as amended, Act no. 250/2007 Coll. on consumer protection, as amended, Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the seller and on the amendment of certain laws as well as other related legislation.

 

Legal relations between the seller and the buyer, which is an entrepreneur, not expressly regulated by these GTC or the contract between the seller and the buyer are governed by the relevant provisions of Act. No. 513/1991 Coll., Commercial Code, as amended, as well as related regulations. In case of any differences between the GTC and the individual contract, the text of the contract takes precedence.

 

By placing an order, the buyer confirms that he has become acquainted with these GTC, of ​​which the complaint procedure is an inseparable part.

 

The buyer is aware that the purchase of goods that are in the seller’s business offer does not create any rights to use registered trademarks, trade names, company logos or patents of the seller or other companies, unless otherwise agreed in a specific case by a separate contract.

2. Price

All prices are negotiable. There are always current and valid prices in the e-shop. Prices are final, ie. including VAT, prices do not include customs duties and taxes in connection with purchases abroad, which are subject to customs clearance, which the consumer must pay to obtain the goods, this does not apply to any fees for transport, etc., which are listed in the so-called. shopping cart and their height depends on the choice of the buyer.
The stock prices are valid only until the stock is sold out, stating the number of pieces of stock goods or only for a specified period of time.

 

The original selling price means the valid price for the goods or services for which the seller offered the goods / services in question without taking into account possible bonuses and other discount shares on the operated e-shop, or the price non-bindingly recommended by the manufacturer or distributor. which better reflects the price level of the product on the market.

 

3. Order

The order is created by selecting the goods by the buyer in the e-shop, including the complete completion of the order form and confirmation of the ordering process. For the purposes of processing the order, it is necessary to fill in the required data in the order and choose the options of transport and payment for the ordered goods.

 

By sending the order, the buyer agrees with the price of the ordered goods and acknowledges that the sent order becomes binding for the buyer.

 

After sending the order in the e-shop, the buyer is automatically generated an e-mail confirming the receipt and registration of the order by the e-shop. This email is not a confirmation of the purchase of goods.

 

The buyer is aware that by sending the order, he undertakes to take over the ordered goods and pay the purchase price.

The seller reserves the right to declare the order invalid, if there has been misuse of personal data, misuse of the payment card, etc., or due to the intervention of an administrative or judicial authority, the buyer will be immediately informed of such a procedure.

 

4. Cancellation of the order by the buyer, who is a consumer

The consumer may withdraw from the contract, the subject of which is the delivery of goods, even before the expiry of the period for withdrawal from the contract.

 

The consumer fills in and sends the order form to the seller with the knowledge of his obligation to take over the ordered and subsequently delivered goods.

 

In the event of an additional reassessment of the item, the seller gives the consumer the right to cancel the ordered goods without cancellation fee within 2 hours of sending the order.

 

If the consumer did not cancel the order at all, or canceled it after 2 hours from its dispatch and did not accept the ordered goods within the collection period, he agrees to pay the costs associated with the cancellation of the order in the amount of 20, – EUR.

 

Reimbursement of costs associated with the cancellation of the order does not violate the consumer’s right to withdraw from the purchase contract free of charge without giving a reason within 14 calendar days from the date of receipt of goods in accordance with Article 8 of the GTC. The charged amount of EUR 20 includes only the costs incurred by the seller in connection with the dispatch of the ordered goods and the subsequent non-fulfillment of the purchase contract on the part of the consumer.

 

The consumer can cancel the order by sending a request to the email address info@bissari.com

 

The consumer will be demonstrably informed by the seller about the cancellation of the order on the basis of the information provided in the order.

 

5. Cancellation of the order by the seller

The reason for exercising the right of the seller to cancel the order are cases where he can not fulfill its obligations within 2 months from delivery of the order due to sale of stock, unavailability of goods, or if the manufacturer, importer or supplier of discontinued production or made major changes they have made it impossible to fulfill the seller’s obligations arising from the delivered order and is unable to deliver the goods to the consumer within the period specified in these terms and conditions. The seller is obliged to immediately inform the buyer of this fact.

 

The seller has the right to cancel the order even if he cannot reach the buyer by phone or he does not respond to the seller’s email calls.

 

6. Purchase contract

The proposal for concluding a purchase contract is to send a binding order to the buyer and its acceptance by the seller. The seller will immediately confirm this acceptance to the buyer by informative email to the specified email. In the information emails, the buyer will also find a link to the current wording of the GTC and the seller’s complaint procedure.

 

The seller is not responsible for any errors in data transmission. The purchase contract is concluded in the English language. The original invoice is sent to the buyer electronically.

 

The seller will send the invoice in paper form together with the sending of the ordered goods.

 

Information on the individual technical steps leading to the conclusion of the purchase contract is clear from these GTC, where this process is clearly described. The buyer has the opportunity to check and possibly correct the order before sending it.

 

If the services are ordered by the buyer, he hereby agrees that they should be provided to him before the expiration of the statutory withdrawal period.

 

The concluded purchase contract is archived by the seller for at least five years from its conclusion, but for the longest period according to the relevant legal regulations, for the purpose of its successful fulfillment and is not accessible to third non-participating parties.

 

7. Transfer of ownership

By the purchase contract, the seller undertakes to hand over the thing that is the subject of the purchase to the buyer and allows him to acquire ownership, and the buyer undertakes to take over the thing and pay the purchase price to the seller.

 

The seller will hand over the object of purchase to the buyer in the agreed quantity, quality and design.

 

The seller reserves the right of ownership of the thing, and therefore the buyer becomes the owner only after full payment of the purchase price. This rule also applies when purchasing a service.

 

The seller will hand over the thing to the buyer, as well as the documents relating to the thing, and will allow the buyer to acquire ownership of the thing in accordance with the contract.

 

Unless it is agreed how the item is to be packaged, the seller will pack the item according to custom; if they are not customs, then in the way necessary to preserve the thing and protect it. In the same way, the seller procures the item for transport.

 

With regard to minimizing the occurrence of damages and ensuring trouble-free supply, the seller reserves the right to deliver the goods to the buyer, who ordered within one order and / or one day for a total value exceeding 500, – Euro including VAT, after full payment of the total purchase price. Immediately as the buyer pays the total purchase price of the purchased goods, the seller will make the shipment in accordance with the requirement

 

Art. VIII. Withdrawal from the purchase contract by the buyer, which is the consumer

Pursuant to Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance or off-premises contract of the seller and amending certain laws (hereinafter the “Act”) the right to withdraw from the purchase contract within 14 calendar days from the date of receipt of the goods or conclusion of a contract for the provision of a service.

 

The seller shall, without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal, return to the consumer all payments received from him under or in connection with the contract, including freight, consumer and postage and other costs and charges. .

 

The seller will return the payments to the consumer in the same way as the consumer used in his payment. This does not affect the consumer’s right to agree with the seller on another method of payment.

 

The seller is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the seller. Additional costs are the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the seller.

 

The seller is not obliged to return payments to the consumer before the goods are delivered to him or until the consumer proves the return of the goods to the seller, unless the seller suggests that he pick up the goods in person or through a person authorized by him.

 

The consumer is obliged to send the goods back to the address specified in the contacts or hand them over to the seller or a person authorized by the seller to take over the goods no later than 14 days from the date of withdrawal from the contract. This does not apply if the seller proposes to pick up the goods in person or through a person authorized by him. The time limit shall be deemed to have been observed if the goods were handed over for carriage not later than the last day of the time limit. Do not send the goods on delivery due to the fact that the goods sent in this way will not be accepted by the seller.

 

The seller recommends returning the sent goods in complete packaging, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which the buyer took over the goods.

 

The seller recommends that the buyer make a copy of the invoice for his own use and send the goods by registered mail and as an insured shipment.

 

The consumer acknowledges that if he withdraws from the contract, he will bear the cost of returning the goods to the seller.

 

The consumer is only liable for the reduction in the value of the goods which has arisen as a result of such treatment of the goods as is beyond the scope of the treatment necessary to ascertain the characteristics and functionality of the goods.

 

In the event that the goods are returned incomplete or damaged, the seller may demand from the consumer an amount corresponding to the reduction in the value of the goods (in accordance with §10 paragraph 4) of the Act.

 

The consumer acknowledges the fact that if gifts are provided with the goods, the gift contract between the seller and the buyer is concluded on the condition that if the right to withdraw from the contract is exercised, the gift contract expires and the buyer is obliged to return with the returned goods related gifts provided. If these are not returned, these values ​​will be understood as unjust enrichment of the buyer. In the event of withdrawal from the gift contract, the purchase contract does not expire and the contracts are assessed separately in this respect.

 

The right to withdraw from the contract does not apply to goods and services, which are defined in §7 par. 6 letter a) to l) of the Act.

 

The withdrawal form is below.

 

9. Withdrawal from the purchase contract by the buyer, which is an entrepreneur

If the buyer is an entrepreneur, the buyer may be offered a replacement withdrawal from the purchase contract depending on the condition of the returned goods, lost warranty and the current price of the returned goods. The condition of the goods is evaluated by the seller. In case of non-agreement of conditions acceptable for both parties, the goods will be returned at the expense of the buyer. The seller is entitled to charge the buyer any additional costs incurred.

 

When issuing a credit note, the buyer (who is both a consumer and an entrepreneur) may be required to provide an identity card in order to protect the buyer’s property rights. By submitting the OP, the buyer agrees to the processing of personal data according to point XI. (pursuant to Act 122/2013 Coll., on the protection of personal data).

 

In order to protect the rights of the buyer, if the buyer is a legal entity and will demand a refund by paying the credit directly at the store, the relevant amount will be paid only to persons authorized to act on behalf of the legal entity, i. to the statutory body or person who proves his officially certified power of attorney.

 

10. Delivery conditions

The seller is obliged to send the ordered goods to the buyer within 30 days from the date of delivery of the order, unless otherwise agreed, or if a longer delivery period was not specified for the goods. The seller has the right to deliver the goods within a period longer than 30 days if the goods are sent abroad. The seller is not responsible for the delay in delivery due to the extension of the delivery period caused by the transport company or the customs or tax authorities.

 

If the goods are in stock, they are shipped according to capacity as soon as possible.

 

The billing data of the buyer can be changed retroactively after sending the order only in agreement with the seller.

 

If there are several goods in the order and some of them are not in stock, the buyer will be informed about the possibility of fulfilling the order by gradual delivery of goods in the form of partial deliveries.

 

Along with the goods, the buyer is sent instructions as well as other documents on the goods from the manufacturer.

 

The place of performance is considered to be the place to which the goods are delivered.

 

 

 

The seller delivers the goods to the buyer through:

a) Slovak Post

b) Courier company

c) Personally in operation by prior mutual agreement

 

 

11. Payment terms

When ordering goods, the buyer is informed in advance about the price for delivery of the ordered goods, according to the specific choice of delivery method by the buyer and the chosen method of payment.

 

It is possible to pay for goods and services in the e-shop in the following ways:

a) Cash on delivery

b) Payment in advance by transfer to the account on the basis of an advance invoice, the goods will be dispatched upon receipt of funds to the account of the seller

 

The buyer is informed of the charged price for transport in the order before its confirmation.

 

The seller may also agree with the buyer on a price other than the above-mentioned transport price.

 

The seller may send goods that are immediately available to the buyer and deliver the rest of the order additionally, provided that the buyer is not charged any additional postage, other than that included in the order.

 

The goods remain the property of the seller until full payment and takeover, but the risk of damage to the goods passes to the buyer taking over the goods to the buyer.

 

12. Security and protection of information

Personal data are processed in accordance with Act no. 122/2013 Coll. on the protection of personal data, as amended.

 

The operator does not provide the buyer’s personal data to a third party, except for the transport company for the delivery of goods or services, or to state authorities in the case of control. The operator obtains the following personal data from the buyer: title, name, surname, address, delivery address, telephone number, e-mail address. The personal data provided is processed for the purpose of correct processing of the order.

 

The operator is obliged to secure personal data before making them available to unauthorized persons.

 

If the buyer has agreed to the processing of personal data and has agreed to receive news, these news will be sent to him via e-mail to the contact e-mail address. The buyer may revoke his consent at any time in writing by sending an Appeal with the processing of personal data, which we immediately block or liquidate and we will no longer use the personal data provided by you for marketing purposes.

 

If the buyer has agreed to the processing of personal data during registration in the e-shop, he has agreed to the collection of personal data obtained, including information about orders for the purpose of providing discounts. The buyer can revoke his consent at any time in writing by sending an Appeal with the processing of personal data, which we immediately block or liquidate. We will no longer use the personal data you provide on our part.

 

Due to the prevention of criminal activity and minimization of damages, the seller reserves the right to reject the order by the buyer created from a blocked IP address, if this IP address is on the so-called blacklist. In case of problems with the order, the buyer can contact the seller by e-mail or telephone.

 

13. Rights and obligations of the contracting parties

The seller and the buyer are considered to be the contracting parties.

 

The buyer is obliged to:
a) take over the ordered goods,
b) pay the agreed price for the goods to the seller,
c) check the integrity of the packaging or as well as the goods themselves when taking them over.

 

The seller is obliged to:
a) deliver the goods to the buyer in the required quality, quantity and at the agreed price,
b) together with the goods or additionally send to the buyer all documents relating to the goods, such as an invoice for the goods, operating instructions in the codified form of the Slovak language.

 

 

In the case of picking up an order that has been paid in advance via the Internet, the seller may require the presentation of an identification card (OP or passport), in order to prevent damage and prevent money laundering. If the buyer is a legal entity, the issue of goods or redemption of credit will be allowed only to the statutory body of the legal entity or a person who proves a verified power of attorney. Without submitting any of these documents, the seller has the right to refuse to release the goods.

 

The buyer, who is an entrepreneur, is obliged (the buyer, who is a consumer, this procedure is recommended) to immediately check the condition of the shipment (number of packages, damage to the packaging) together with the carrier according to the enclosed consignment note. The buyer is entitled to refuse to accept the shipment, which is not in accordance with the purchase contract by the fact that the shipment is e.g. incomplete or damaged. If the buyer receives such a damaged shipment from the carrier, it is necessary to describe the damage in the delivery protocol of the carrier. Incomplete or damaged shipment must be immediately notified by e-mail to info@bissari.com, write a damage report with the carrier and send it without undue delay by e-mail or mail to the seller. Additional complaints of incompleteness or external damage to the shipment do not deprive the buyer of the right to complain about the thing, but they do give the seller the opportunity to prove that it is not in conflict with the purchase contract.

 

14. Warranty conditions

The warranty conditions for the goods are governed by the Seller’s Complaints Procedure and valid legal regulations of the Slovak Republic. The purchase document, which can also be in electronic form, serves as a guarantee certificate.

 

15. Final provisions

The seller reserves the right to change and supplement these GTC and complaint conditions without prior notice to the buyer. In the event of a change in the GTC or complaint conditions, the entire purchase process is governed by those GTC which were valid at the time of sending the order to the buyer and accessible on the seller’s website.

 

By sending the order, the buyer confirms that he has been acquainted with the GTC, including the complaint conditions.

 

These GTC and complaint conditions are available at the company’s registered office for inspection by buyers and are also published on the e-shop website.

 

These GBTC are valid and effective from 3.7.2021 and cancel the previous versions of the GBTC.

 

The consumer has the right to turn to the seller for redress if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights.

 

Any disputes between the seller and the consumer can be resolved out of court. In such a case, the consumer may contact the subject of out-of-court dispute resolution, which is the Slovak Trade Inspection (§ 3 paragraph 2, letter a / of Act No. 391/2015 Coll. On Alternative Dispute Resolution).

 

The consumer has the right to file an ADR petition (hereinafter “ADR”) of the ADR entity if the seller has responded to the request in the negative or has not replied within 30 days from the date of dispatch. The content of the ADR petition can be found here ( The link to the online consumer dispute resolution platform is http://ec.europa.eu/consumers/odr/ or directly on the website of the Ministry of Economy of the Slovak Republic http://www.mhsr.sk/.

 

The seller and the buyer have agreed that any disputes arising from their contractual relationship will be settled by agreement. In the event that no agreement is reached, for all disputes arising from the contractual relationship between the seller and the buyer, the decision-making power is given to the competent general court in accordance with § 84 et seq. Act no. 99/1963 Coll., As amended (Civil Procedure Code).

 

Form – withdrawal from the contract

Addressee / Place of return of goods:

BISSARI
Bažantia st. 2533/4
900 42 Miloslavov

WITHDRAWAL FROM THE CONTRACT

Name, surname, title:
Home address:
Phone number, email:
(hereinafter referred to as the “consumer”)
I hereby resign in accordance with the provision pursuant to § 8 and subsequently of Act no. 102/2014 Coll. as amended from the purchase contract.

The consumer hereby returns the purchased products to the seller within 14 days according to the following information:
Invoice or order number:
Date of order or invoice:
Date of receipt of goods:
Products returned by the consumer (exact name and code of the goods):

Goods reclaim*:
The consumer returned the product at the seller’s place of operation
The product was delivered to the seller’s address by the transport organization / post
* strike out what does not apply
Date of taking over the product by the store or e-shop staff:
Reason for withdrawal (optional):

According to § 10 par. 4 of Act no. 102/2014 Coll. as amended, entitled to demand from the consumer reimbursement of the reduction in the value of the goods, which arose as a result of such treatment of the goods, which is beyond the treatment necessary to determine the properties and functionality of the goods.

I request to return the funds in cash / to the address of residence *:
* strike out what does not apply (return of goods in cash is only possible when returning the goods in person)

 

The consumer and the seller confirm the accuracy of the data with their signatures.

In ………………………, on ………………., consumer’s signature ……………………………………….

In ………………………, on ………………., Seller’s signature ……………………………………

 

 

 

Return policy

 

It is possible to complain only the product that was purchased in the company: BISSARI, Bažantia ul 2533/4, 900 42 Miloslavov

 

If the buyer is a consumer (a natural person who does not act within the scope of his business, employment or profession), all new products are guaranteed for 24 months, unless otherwise stated for the product and the procedure is in accordance with Act no. 250/2007 Coll. on consumer protection, as amended and Act no. 40/1964 Coll. Civil Code as amended.

 

In the case of second-hand goods (eg exhibited and displayed products) of which the consumer is informed in advance, the warranty period is 12 months.

 

If the buyer is an entrepreneur, the procedure is in accordance with the provisions of Act no. 513/1991 Coll. Commercial Code as amended and the warranty period is 6 months.

 

The warranty period begins on the day of receipt of the product from the transport company or directly from the seller, if the product is taken over by the buyer in person, on the day of receipt.

 

The buyer is obliged to file a complaint with the seller immediately, immediately after finding the defect.

 

The seller is not responsible for defects caused by the following use:
a) if the defect was caused by mechanical damage to the product on the part of the buyer,
b) improper handling of the product in a manner other than that specified in the instructions for use,
c) neglect of product care and product maintenance,
d) using the product in violation of the conditions stated in the documentation, general principles, technical standards or safety regulations or other breach of warranty conditions.

 

The seller’s liability also does not extend to normal wear and tear of the product (or part thereof) caused by the use of the product. Therefore, a shorter product life cannot be considered a defect.

 

The claimed product must be delivered to the seller’s address listed below (not cash on delivery) or in person to the contact address. The product must be properly packed to prevent damage to the product during transport. We recommend sending the product by registered mail, or as an insured shipment. A copy of the proof of purchase (invoice) and a description of the claimed defect must be attached to the product. Complaints can therefore be made by means of long-distance communication or in person.

 

The seller will confirm the receipt of the complaint and issue the buyer a confirmation of the product complaint. The day of delivery of the complaint is considered to be the day of delivery of the claimed product to the seller for the complaint procedure and its subsequent registration in the register of complaints.

 

If it is not possible to deliver the confirmation of receipt of the complaint immediately, it must be delivered without undue delay, but no later than together with the proof of the complaint. Confirmation of the handling of the complaint will be sent to the consumer in writing.

 

The seller is obliged to determine the method of handling the complaint immediately, in complex cases within 3 days from the date of the complaint. In justified cases, especially if a complex technical evaluation of the goods is required, no later than 30 days from the date of the complaint. After determining the method of handling the complaint, the seller will handle the complaint immediately; in justified cases, the complaint can be resolved later. However, the handling of the complaint may not be longer than 30 days from the date of the complaint. After the expiration of the 30-day period for handling the complaint, the buyer has the right to withdraw from the purchase contract and will be refunded the full amount for the goods or has the right to exchange the goods for new ones.

 

If the consumer has lodged a product complaint within the first 12 months of purchase, the complaint can only be settled by rejection on the basis of expert judgment. Irrespective of the outcome of the peer review, the consumer may not be required to pay the costs of the peer review or other costs related to the peer review. The consumer will be provided with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of handling the complaint.

If the consumer has lodged a complaint about the product 12 months after the purchase and the complaint has been settled by rejection, the document on the handling of the complaint will contain information to whom the consumer can send the product for professional assessment. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related expediently incurred costs, shall be borne by the seller, regardless of the result of the expert assessment. If the consumer proves by professional assessment the responsibility of the seller for the defect, he can file a complaint again. The warranty period does not expire during the professional assessment. The seller is obliged to reimburse the consumer within 14 days from the date of re-application of the complaint all costs incurred for professional assessment, as well as all related purposefully incurred costs. Re-submitted claims cannot be rejected.

 

Buyer’s rights when making a complaint:
a) In the event of a remediable error, the buyer has the right to have it removed free of charge, properly and in a timely manner. The seller decides on the method of eliminating the defect. Instead of repairing the defect, the buyer may request the exchange of the defective item for a faultless one, if the seller does not incur unreasonable costs due to the price of the goods or the severity of the error.
b) In the case of a defect which cannot be remedied and which prevents the thing from being properly used as a thing without defects, the buyer has the right to exchange the thing or has the right to withdraw from the contract. The same rights belong to the buyer in the case of remediable defects, but if the buyer can not properly use the thing due to the recurrence of the defect after repair or for a larger number of defects. In the case of other irreparable defects that do not prevent the proper use of the item, the buyer is entitled to a reasonable discount on the price of the item.
c) The settlement of the complaint is the termination of the complaint procedure by handing over the repaired product, replacement of the product, return of the purchase price of the product, payment of a reasonable discount from the product price, written request to take over the performance

 

Non-damage of the product, resp. the integrity of the packaging (according to the instructions when taking over the goods) must be checked when taking over the product. As the product may be damaged during transport, we recommend that buyers unpack the product and inspect it in the presence of the carrier. By signing the courier, you declare that the packaging is undamaged. If this is not possible in the presence of the carrier, we recommend doing so within 12 hours, as after 24 hours, the carrier will reject all claims for damage, missing part, incomplete shipment, damage to packaged parts or the whole.

 

These complaint conditions are an integral part of the general terms and conditions published on the website www.termoflase.sk and the seller reserves the right to change them at any time without prior notice to the buyer.

 

Address for sending the claimed goods and documents related to the claim: BISSARI, Bažantia ul 2533/4, 900 42 Miloslavov

In Bratislava, on 3.7.2021